Clyman, J. 2004. Business IT: Rent or buy? Many companies are outsourcing IT duties to third parties and reaping benefits. PC Magazine (October 19): 129-132, 134, 136, 138.

Note by James R. Martin

Outsourcing Main Page | Technology Main Page

The purpose of this article is to discuss the various types of business applications that are outsourced, the advantages and disadvantages of outsourcing (motivators and obstacles) and to provide a list of companies and services offered. Some of the applications include:
        Benefits administration
        Travel services
        Personnel administration
        Payment processing
        Payroll
        Billing
        Accounts receivable
        Tax management
        ERP
        Customer relationship management
        Procurement
        Customer service
        Sales-force automation

A useful table provides a list of companies, services provided, core offerings and web sites (p. 136). The table below provides some of that information including type of application, company name and URL. Consult the article and the company web sites for more specifics.

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Soffront CRM Software is another software provider not mentioned in the article above. Sofftront offers Help Desk Software, Marketing and Sales Force Automation, Call Center Software integrated with knowledge Management and Customer Portal and other applications (www.soffront.com).