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Clyman, J. 2004. Business IT: Rent or buy? Many companies are outsourcing IT duties to third parties and reaping benefits. PC Magazine (October 19): 129-132, 134, 136, 138. Note by James R. Martin |
The purpose of this article is to discuss the
various types of business applications that are outsourced, the advantages and
disadvantages of outsourcing (motivators and obstacles) and to provide a list of
companies and services offered. Some of the applications include:
Benefits administration
Travel services
Personnel administration
Payment processing
Payroll
Billing
Accounts receivable
Tax management
ERP
Customer relationship management
Procurement
Customer service
Sales-force automation
A useful table provides a list of companies, services provided, core offerings and web sites (p. 136). The table below provides some of that information including type of application, company name and URL. Consult the article and the company web sites for more specifics.
| Type of Application | Company | URL |
| Customer relationship management | ACCPAC International Inc. | www.accpaccrm.com |
| Avidian Technologies LLC | www.avidian.com | |
| Salesforce.com Inc. | www.salesforce.com | |
| Siebel Systems Inc. | www.siebel.com | |
| Accounting, benefits, billing, ERP, HR, payroll, Tax management and travel | Automatic Data Processing Inc. | www.adp.com |
| Ceridan Corp. | www.ceridian.com | |
| Concur Technologies Inc. | www.concur.com | |
| Employease Inc. | www.employease.com | |
| Ketera Technologies Inc | www.ketera.com | |
| NetSuite Inc. | www.netsuite.com | |
| Paychex Inc. | www.paychex.com | |
| Perfect Commerce Inc. | www.perfect.com | |
| Xign Corp. | www.xign.com | |
| Business analytics | BMC Software | www.bmc.com |
| Keylime Software Inc. | www.keylimesoftware.com | |
| Mercury Interactive Corp. | www.mercury.com | |
| SAS Institute Inc. | www.sas.com | |
| WebSideStory Inc. | www.websidestory.com | |
| Managed security | ||
| MessageLabs 2004 Ltd. | www.messagelabs.com | |
| VeriSign Inc. | www.verisign.com | |
| Counterpane Internet Security Inc. | www.counterpane.com | |
| TruSecure Corp. | www.trusecure.com | |
| LURHQ | www.lurhq.com | |
| Storage | Vertas Software Corp. | www.veritas.com |
| Legato and EMC Corp. | www.legato.com | |
| Hosted applications | Endeavors Technology Inc. | www.endeavors.com |
| Airframe Business Software Inc. | www.myairframe.com | |
| Application Corp | www.hyperoffice.com | |
| Intuit Inc. | www.quickbase.com | |
| Logicworks | www.logicworks.net |
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Soffront CRM Software is another software provider not mentioned in the article above. Sofftront offers Help Desk Software, Marketing and Sales Force Automation, Call Center Software integrated with knowledge Management and Customer Portal and other applications (www.soffront.com).
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