MANAGEMENT AND ACCOUNTING WEB

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Five Whys Example

Question

Answer

1. Why did the machine stop?  It blew a fuse.
2. Why did the fuse blow?   The fuse was the wrong size.
3. Why was the wrong size in the fuse box?  The engineer put it there.
4. Why did the engineer do that?  The supply room issued the wrong size fuse.
5. Why?  The stock bin was mislabeled.

 

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