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Harvard Business Review Q-Z

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1922-1930 and 2002 - November/December 2017
Planned: 1922 - Current issue

Recent Updates: 2014, 2015, 2016, 2017

Provided by James R. Martin, Ph.D., CMA
Professor Emeritus, University of South Florida

Journal Bibliographies Main Page | Management Theory Main page

Quelch, J. A. and K. E. Jocz. 2009. How to market in a downturn. Harvard Business Review (April): 52-62.

Quelch, J. A., C. Knoop, A. Gallo, B. Ricci and B. Huh. 2016. What to do for a struggling colleague? Harvard Business Review (May): 109-111.

Quinn, R. E. 2005. Moments of greatness: Entering the fundamental state of leadership. Harvard Business Review (July/August): 74-83.

Quinton, A. B. Jr. 1930. War planning and industrial mobilization. Harvard Business Review (October): 8-17.

Rafii, F. and P. J. Kampas. 2002. How to identify your enemies before they destroy you. Harvard Business Review (November): 115-123. (A tool to distinguish signal from noise).

Raggio, R. D., B. Victor and C. Love. 2010. When the CEO's personal crusade drives decisions. Harvard Business Review (June): 118-123.

Raggio, R. D., M. McCullough, A. Parker and C. W. Pollard. 2009. Do you thank the taxpayer for your bailout? Harvard Business Review (June): 25-32. (Case study).

Ramachandran, J, K. S. Manikandan and A. Pant. 2013. Why conglomerates thrive (Outside the U.S.). Harvard Business Review (December): 110-119.

Raman, A. P. 2003. The global brand face-off. Harvard Business Review (June): 35-46. (Case study).

Raman, A. P. 2009. The new frontiers. Harvard Business Review (July-August): 130-137. (How the global slowdown is reshaping competition from emerging markets).

Raman, A. P. 2011. "Why don't we try to be India's most respected company?" Harvard Business Review (November): 80-86. (Interview with N. R. Narayana Murthy).

Raman, A. P. 2013. The sum of India's contradictions. Harvard Business Review (November): 138-139.

Ramanna, K. 2013. Why "fair value" is the rule. Harvard Business Review (March): 99-101.

Ramanna, K., C. A. Murphy and C. Smith. 2015. Is a promotion worth hiding who you are? Harvard Business Review (October): 123-127.

Ramaswamy, V. and F. Gouillart. 2010. Building the co-creative enterprise. Harvard Business Review (October): 100-109. (The co-creation approach to process and product design attempts to serve the interest of all stakeholders and focuses on their experiences and how they interact with each other).

Ramdas, K., E. Teisberg and A. L. Tucker. 2012. 4 ways to reinvent service delivery. Harvard Business Review (December): 98-106.

Rangan, K., L. K. Chase and S. Karim. 2015. The truth about CSR. Harvard Business Review (January/February): 40-49. (Firms must develop coherent corporate social responsibility strategies).

Rangan, V. K., M. Chu and D. Petkoski. 2011. Segmenting the base of the pyramid. Harvard Business Review (June): 113-117.

Rangaswami, M. R. 2009. Why sustainability is now the key driver of innovation. Harvard Business Review (September): 56-64.

Rappaport, A. 1978. Executive incentives vs. corporate growth. Harvard Business Review (July-August ): 81-88.

Rappaport, A. 1981. Selecting strategies that create shareholder value. Harvard Business Review (May/June): 139-149.

Rappaport, A. 2006. 10 ways to create shareholder value. Harvard Business Review (September): 66-77. (1. Do not manage earnings or provide earnings guidance, 2. Make strategic decisions that maximize expected value, even at the expense of lowering near-term earnings, 3. Make acquisitions that maximize expected value, even at the expense of lowering near-term earnings, 4. Carry only assets that maximize value, 5. Return cash to shareholders when there are no credible value-creating opportunities to invest in the business, 6. Reward CEOs and other senior executives for delivering superior long-term returns, 7. Reward operating-unit executives for adding superior multiyear value, 8. Reward middle managers and frontline employees for delivering superior performance on the key value drivers that they influence directly, 9. Require senior executives to bear the risks of ownership just as shareholders do, 10. Provide investors with value-relevant information.).

Rashid, F., A. C. Edmondson and H. B. Leonard. 2013. Leadership lesson from the Chilean mine rescue. Harvard Business Review (July/August): 113-119.

Rastegar, F. 2011. Maclaren's CO on learning from a recall. Harvard Business Review (January/February): 41-45.

Rawson, A., E. Duncan and C. Jones. 2013. The truth about customer experience. Harvard Business Review (September): 90-98.

Raynor, M. E. and M. Ahmed. 2013. Three rules for making a company really great. Harvard Business Review (April): 108-117. (Briefly the idea is to compete on the basis of differences other than price, make increasing revenue a priority over reducing costs, and change anything that prevents you from following those two rules).

Rayport, J. F. 2013. Advertising's new medium: Human experience. Harvard Business Review (March): 7-84.

Rayport, J. F. and B. J. Jaworski. 2004. Best face forward. Harvard Business Review (December): 47-58. ("The new frontier of competitive advantage is the customer interface. Making yours a winner will require the right people - and, increasingly, machines - on the front lines.").

Ready, D. A. 2004. How to grow great leaders. Harvard Business Review (December): 92-100.

Ready, D. A. and E. Truelove. 2011. The power of collective ambition. Harvard Business Review (December): 94-102.

Ready, D. A. and J. A. Conger. 2007. Make your company a talent factory. Harvard Business Review (June): 68-77.

Ready, D. A., J. A. Conger and L. A. Hill. 2010. Are you a high potential? Harvard Business Review (June): 78-84.

Ready, D. A., L. A. Hill and J. A. Conger. 2008. Winning the race for talent in emerging markets. Harvard Business Review (November): 62-70.

Ready, D. A., L. A. Hill and R. J. Thomas. 2014. Building a game-changing talent strategy. Harvard Business Review (January/Feburary): 62-68.

Reardon, K. K. 2007. Courage as a skill. Harvard Business Review (January): 58-64.

Redman, T. C. 2013. Data's credibility problem. Harvard Business Review (December): 84-88.

Reece, J. S., and W. R. Cool. 1978. Measuring investment center performance. Harvard Business Review (May-June): 28-46, 174-176.

Reeves, B., T. W. Malone and T. O'Driscoll. 2008. Leadership's online labs. Harvard Business Review (May): 58-66.

Reeves, M. and M. Deimler. 2011. Adaptability: The new competitive advantage. Harvard Business Review (July/August): 134-141.

Reeves, M., C. Love and P. Tillmanns. 2012. Your strategy needs a strategy. Harvard Business Review (September): 76-83. (Note).

Reeves, M., M. Zeng and A. Venjara. 2015. The self-tuning enterprise: How Alibaba uses algorithmic thinking to constantly reinvent itself. Harvard Business Review (June): 76-83.

Reeves, M., S. Levin and D. Ueda. 2016. The biology of corporate survival: Natural ecosystems hold surprising lessons for business. Harvard Business Review (January/February): 46-55.

Reich, R. B. 2009. Government in your business. Harvard Business Review (July-August): 94-99.

Reichheld, F. F. 2003. The one number you need to grow. Harvard Business Review (December): 46-54. (What your customers tell their friends about you).

Reichheld, F. F. and W. E. Sasser. 1990. Zero defections: Quality comes to services. Harvard Business Review (September-October): 105-111.

Reid, E. and L. Ramarajan. 2016. Managing the high intensity workplace. Harvard Business Review (June): 84-90.

Reimus, B. 2004. Oil and Wasser. Harvard Business Review (May): 33-44. (Case study).

Reinartz, W. and P. Saffert. 2013. Creativity in advertising: When it works and when it doesn't. Harvard Business Review (June): 106-112.

Reinartz, W. and W. Ulaga. 2008. How to sell services more profitably. Harvard Business Review (May): 90-96.

Reinhardt, F. L. 1999. Bringing the environment down to earth. Harvard Business Review (July-August): 149-157. (Summary).

Reinhardt, F. L. 2016. Case study: How would you save this farm? Harvard Business Review (November): 105-109.

Reinhardt, F. L. and M. W. Toffel. 2017. Managing climate change: Lessons from the U.S. Navy. Harvard Business Review (July/August): 102-111.

Reinartz, W. and V. Kumar. 2002. The mismanagement of customer loyalty. Harvard Business Review (July): 86-94.

Reisner, R. A. 2002. When a turnaround stalls. Harvard Business Review (February): 45-52. (U.S. Postal Service).

Reul, R. I. 1957. Profitability index for investments. Harvard Business Review (July-August):.

Reutskaja, E. and B. Fasolo. 2013. It's not necessarily best to be first. Harvard Business Review (January/February): 28-29.

Reynolds, N., A. Harrell, C. Billau and K. Maudal. 2015. Making dumb groups smarter. Harvard Business Review (March): 21.

Rhodes, D. and D. Stelter. 2009. Seize advantage in a downturn. Harvard Business Review (February): 50-58.

Richardson, J. 1930. Business policing itself through better business bureaus. Harvard Business Review (October): 69-77.

Richter, B. K., K. Cohen and J. Harrington. 2014. Do business and politics mix? Harvard Business Review (November): 133-137.

Richter, F. E. 1923. The organization of the copper market. Harvard Business Review (January): 196-211.

Richter, F. E. and A. Standish. 1925. Investments of banks and insurance companies. Harvard Business Review (July): 414-423.

Richter, F. E. and G. A. Boyd. 1924. Changes in financial structure, and financing operations of railroads, since 1913. Harvard Business Review (October): 54-68.

Ricks, T. E. 2012. What ever happened to accountability: When leaders don't fire underperforming executives, they send a bad message to the whole organization. Case in point: The U.S. Army. Harvard Business Review (October): 93-100.

Riegel, J. W. 1923. The appraisal of labor "efficiency". Harvard Business Review (April): 342-354.

Riegel, J. W. 1925. Structural features of shop-committee plans. Harvard Business Review (October): 17-31.

Rigby, D. 2011. The future of shopping: Successful companies will engage customers through "omnichannel" retailing: a mashup of digital and physical experiences. Harvard Business Review (December): 64-75.

Rigby, D. 2014. Digital-physical mashups. Harvard Business Review (September): 84-92. (Companies need to fuse the digital and physical experiences to allow customers to easily move between the two).

Rigby, D. and C. Zook. 2002. Open-market innovation. Harvard Business Review (October): 80-89.

Rigby, D. K. and D. Ledingham. 2004. CRM done right. Harvard Business Review (November): 118-129. ("Early adopters of customer relationship management systems were often disappointed by high costs and elusive benefits. Now some companies are reaping strong returns on their CRM investments.").

Rigby, D. K. and V. Vishwanath. 2006. Localization the revolution in consumer markets. Harvard Business Review (April): 82-92.

Rigby, D. K., F. F. Reichheld and P. Schefter. 2002. Avoid the four perils of CRM. Harvard Business Review (February): 101-109. (Customer relationship management).

Rigby, D. K., J. Sutherland and H. Takeuchi. 2016. Embracing agile: How to master the process that's transforming management. Harvard Business Review (May): 40-50.

Rigby, D. K., K. Gruver and J. Allen. 2009. Innovation in turbulent times. Harvard Business Review (June): 79-86.

Rinaldo, P. S. and H. F. Fitton. 1929. Material control in the ship-building industry. Harvard Business Review (October): 78-87.

Ripley, W. Z. 1926. The problem of railway terminal operation. Harvard Business Review (April): 266-274.

Ripley, W. Z. 1926. The problem of railway terminal operation. Harvard Business Review (July): 385-392.

Ritson, M. 2009. Should you launch a fighter brand? Harvard Business Review (October): 86-94.

Ritzman, L. P., B. E. King, and L. J. Krajewski. 1984. Manufacturing performance - Pulling the right levers. Harvard Business Review (March-April): 143-152.

Roberge, M. 2015. The right way to use compensation. Harvard Business Review (April): 70-75.

Roberto, M. A., R. M. J. Bohmer and A. C. Edmondson. 2006. Facing ambiguous threats. Harvard Business Review (November): 106-113.

Roberts, J. H. 2005. Defensive marketing: How a strong incumbent can protect its position. Harvard Business Review (November): 150-157.

Roberts, L. M., G. Spreitzer, J. Dutton, R. Quinn, E. Heaphy and B. Barker. 2005. How to play to your strengths. Harvard Business Review (January): 74-80. ("You may have more to gain by developing your gifts and leveraging your natural skills than by trying to repair your weaknesses. Here is a systematic way to discover who you are at your very best."). (Summary).

Robinson, J. R. 2016. Understanding Holacracy: Interaction. Harvard Business Review (October): 18.

Robinson, W. 1925. Functionalizing a business organization. Harvard Business Review (April): 321-338.

Roche, E. 2005. Riding the Celtic tiger. Harvard Business Review (November): 39-50. (Case study - Ireland's booming economy).

Roche, E. 2003. Do something - He's about to snap. Harvard Business Review (July): 23-31. (Case study).

Roche, E., D. Benton and B. Chizen. 2010. Overpromoted and over his head. Harvard Business Review (January-February): 143-147.

Rockefeller, R. C. 2003. Turn public problems to private account. Harvard Business Review (August): 129-136. (Four criteria for ensuring that charitable initiatives pay off both socially and economically).

Rodriguez Vila, O. and S. Gharadwaj. 2017. Competing on social purpose: Brands that win by tying mission to growth. Harvard Business Review (September/October): 94-101.

Rodriguez Vila, O., S. Bharadwaj and J. Knowles. 2017. Competing on social purpose: Interaction. Harvard Business Review (November/December): 17.

Roelofsen, E. and Y. Tao. 2017. Case study: Is holacracy for us? A global construction company weighs the risk of extreme decentralization. Harvard Business Review (March/April): 151-155.

Roethlisberger, F. J. 1930. Mechanization in industry. Harvard Business Review (October): 124-127.

Rogers, J. E. 2011. The CEO of Duke Energy on learning to work with green activists. Harvard Business Review (May): 51-54.

Rogers, P. and M. Blenko. 2006. Who has the D? How clear decision roles enhance organizational performance. Harvard Business Review (January): 52-61.

Rogers, P., T. Holland and D. Haas. 2002. Value acceleration: Lessons from private-equity masters. Harvard Business Review (June): 94-100.

Rollag, K. 2015. Succeed in new situations. Harvard Business Review (December): 112-115.

Roorbach, G. B. 1923. The need for international uniformity in business statistics. Harvard Business Review (January): 187-195.

Roorbach, G. B. 1928. Direct purchase of imported raw materials. Harvard Business Review (October): 35-42.

Rorty, M. C. 1923. The statistical control of business activities. Harvard Business Review (January): 154-166.

Rose, S. 2007. Back in fashion: How we're reviving a British icon. Harvard Business Review (May): 51-58. (Three things needed for a retail turnaround: improve the product, improve the stores, and improve the service).

Rosen, C., J. Case and M. Staubus. 2005. Every employee an owner. [Really.]: It's not uncommon for rank-and-file employees to have equity in their companies. But it takes more than that to make them think and act like owners. Harvard Business Review (June): 122-130.

Rosen, L. and A. Samuel. 2015. Managing yourself: Conquering digital distraction. Harvard Business Review (June): 110-113.

Rosen, S., J. Simon, J. R. Vincent, W. MacLeod, M. Fox and D. M. Thea. 2003. AIDS is your business. Harvard Business Review (February): 80-87. ("If you've got global operations, you've got an HIV-infected workforce. Doing something about it will save lives - as well as money.").

Rosenblum, D., D. Tomlinson and L. Scott. 2003. Bottom-feeding for blockbuster businesses. Harvard Business Review (March): 52-59.

Rosenzweig, P. 2010. Robert S. McNamara and the evolution of modern management. Harvard Business Review (December): 86-93.

Rosenzweig, P. 2013. What makes strategic decisions different. Harvard Business Review (November): 88-93.

Rosh, L. and L. Offermann. 2013. Be yourself, but carefully. Harvard Business Review (October): 135-139. (Leadership).

Ross, J. W. and P. Weill. 2002. Six IT decisions your IT people shouldn't make. Harvard Business Review (November): 84-92.

Ross, J. W., C. M. Beath and A. Quaadgras. 2013. You may not need big data after all. Harvard Business Review (December): 90-98.

Roth, A. E. 2007. The art of designing markets. Harvard Business Review (October): 118-126.

Royer, I. 2003. Why bad projects are so hard to kill. Harvard Business Review (February): 48-56.

Ruback, R. S. and R. Yudkoff. 2017. Buying your way into entreneurship. Harvard Business Review (January/February): 149-153.

Rucci, A. J., S. P. Kirn and R. T. Quinn. 1998. The employee-customer-profit chain at Sears. Harvard Business Review (January-February): 82-97. (Summary).

Ruggles, C.O. 1924. Problems in the development of a super-power system. Harvard Business Review (January): 160-173.

Ruimin, Z. 2007. Raising Haier. Harvard Business Review (February): 141-146. (Leadership of China's best-known global company).

Russwurm, S,. L. Hernández, S. Chambers and K. Chung. 2011. Developing your global know-how. Harvard Business Review (March): 70-75.

Rust, R. T., C. Moorman and G. Bhalla. 2010. Rethinking marketing. Harvard Business Review (January-February): 94-101.

Rust, R. T., D. V. Thompson and R. W. Hamilton. 2006. Defeating feature fatigue. Harvard Business Review (February): 98-107.

Rust, R. T., V. A. Zeithaml and K. N. Lemon. 2004. Customer-centered brand management. Harvard Business Review (September): 110-118.

Ryall, M. D. 2013. The new dynamics of competition. Harvard Business Review (June): 80-87.

Ryan, F. 1924. The wage bargain and the minimum wage decision. Harvard Business Review (January): 207-218.

Ryan, J. A. 1930. Public utility rate regulation. Harvard Business Review (January): 193-205.

Ryan, K. 2012. Gilt Groupe's CEO on building a team of A players. Harvard Business Review (January/February): 43-46.

Sabbagh, J. Y. and M. R. Jones. 2016. Turning around a team: Interaction. Harvard Business Review (September): 17.

Sabeti, H. 2011. The for-benefit enterprise: A fourth sector of the economy is emerging, with the power to transform the course of capitalism. Harvard Business Review (November): 98-104. (A new hybrid "For-benefit" enterprise is emerging. Sabeti discusses COOPs as an example - "Community operated and oriented plans" encouraged by the Patient Protection and Affordable Care Act. Characteristics of a for-benefit enterprise include: a commitment to social purpose, and a reliance on earned income. For-benefit companies emphasize their impact on all stakeholders, rather than the for-profit companies more narrow focus on shareholder value. The for-benefit value proposition is to be able to account for its total impact and performance including financial, social, and environmental. New accounting methods are needed since conventional accounting is not designed for this type of organization structure. The other three sectors are the private or for-profit sector, the social or nonprofit sector, and the public or government sector).

Sadun, R., N. Bloom and J. V. Reenen. 2017. Why do we undervalue competent management? Neither great leadership nor brilliant strategy matters without operational excellence. Harvard Business Review (September/October): 120-127.

Saffo, P. 2007. Six rules for effective forecasting. Harvard Business Review (July-August): 122-131.

Sahlman, W. A. 2002. Expensing options solves nothing. Harvard Business Review (December): 90-96. (Forcing companies to include the cost of option grants on their income statements obscures the real problems).

Sahlman, W. A. and R. Nanda. 2015. Case study: Stretch the mission? Harvard Business Review (May): 113-117.

Sahlman, W. A., A. B. Wagonfeld, C. Sweat and T. G. Rogers. 2011. The mission versus the bottom line. Harvard Business Review (October): 136-141.

Sahni, N. R., R. S. Huckman, A. Chigurupati and D. M. Cutler. 2017. The IT transformation health care needs. Harvard Business Review (November/December): 128-138.

Saitow, A. R. 1969. CSPC: Reporting project progress to the top. The Harvard Business Review (January-February): 88-97.

Sakkab, N. 2006. Connect and develop: Inside Procter & Gamble's new model for innovation. Harvard Business Review (March): 58-66. (How P&G changed from an invent-it-ourselves model to a connect and develop innovation model - identifying promising ideas throughout the world and applying their R&D, manufacturing, marketing, and purchasing capabilities to create better and cheaper products faster).

Sakolski, A. M. 1925. Price-making and price stability. Harvard Business Review (January): 204-209.

Samuelson, M. 2015. Analysis Groups's CEO on managing with soft metrics. Harvard Business Review (November): 43-46.

Sanders, F. K. Jr. 1923. Operating expenses in banks and trust companies. Harvard Business Review (July): 475-482.

Sanders, F. K. Jr. 1926. The exchange problem in sales to China. Harvard Business Review (July): 425-430.

Sanders, T. H. 1923. Present status of uniform cost accounting. Harvard Business Review (January): 167-174.

Sanders, T. H. 1923. The essential facts of railroad valuation. Harvard Business Review (October): 60-65.

Sanders, T. H. 1926. Wage systems - An appraisal. Harvard Business Review (October): 11-20.

Sanders, T. H. 1928. Cost control in banks. Harvard Business Review (July): 420-432.

Sandlin, K. and B. Obrenovich. 2016. How to make the most of ominchannel retailing: Interaction. Harvard Business Review (October): 19.

Sargut, G. and R. G. McGrath. 2011. Learning to live with complexity: How to make sense of the unpredictable and the undefinable in today's hyperconnected business world. Harvard Business Review (September): 68-76.

Sasser, W. E., J. Pfeffer and P. Falcone. 2011. Challenge the boss or stand down? Harvard Business Review (May): 137-145.

Sawhney, M. 2016. Putting products into services: A revenue-growth playbook for consultants and law firms. Harvard Business Review (September): 82-89. (Professional service firms are automating aspects of their work, shifting away from billable hours to a fee for each transaction and outcome based pricing).

Sawhney, M. and S. Mohanbir. 2014. Managing yourself: Where to look for insight. Harvard Business Review (November): 126-129.

Schaeffer, L. D. 2002. The leadership journey. Harvard Business Review (October): 42-47.

Schaffer, R. H. 2010. 4 mistakes leaders keep making: How to overcome deep-seated obstacles to change. Harvard Business Review (September): 86-91.

Scheuble, P. A. Jr. 1955. How to figure equipment replacement. Harvard Business Review (September-October):.

Schilling, M. 2017. What's your best innovation bet? By mapping a technology's past, you can predict what future customers will want. Harvard Business Review (July/August): 86-93.

Schlesinger, L. A., C. F. Kiefer and P. B. Brown. 2012. New project? Don't analyze - Act. Harvard Business Review (March): 154-158.

Schmalz, C. N. 1928. Indexes of the stock-sales relationship in retail stores. Harvard Business Review (July): 433-442.

Schmidt, C. 2011. The battle for China's talent. Harvard Business Review (March): 25-27.

Schmidt, E. 2010. Google's CEO on the enduring lessons of a quirky IPO. Harvard Business Review (May): 108-112.

Schmidt, F. 1930. The basis of depreciation charges. Harvard Business Review (April): 257-264.

Schmidt, K., B. Adamson and A. Bird. 2015. Making the consensus sale. Harvard Business Review (March): 106-113.

Schneider, J. and J. Hall. 2011. Why most product launches fail. Harvard Business Review (April): 21-23.

Schoemaker, P. J. H. and P. E. Tetlock. 2016. Superforecasting: How to upgrade your company's judgment. Harvard Business Review (May): 72-78.

Schoemaker, P. J. H. and R. E. Gunther. 2006. The wisdom of deliberate mistakes. Harvard Business Review (June): 108-115.

Schoemaker, P. J. H., S. Krupp and S. Howland. 2013. Strategic leadership: The essential skills. Harvard Business Review (January/February): 131-134. (Self Test on Strategic Leadership).

Schoenfeld, W. A. 1927. Government crop reports and business. Harvard Business Review (April): 315-322.

Schulman, D. 2016. Paypal's CEO on creating products for underserved markets. Harvard Business Review (December): 35-38.

Schuyler, M. W., L. Brenner, M. Munro, R. Fernando, N. Danak and P. Cappelli. 2015. It's time to build a new HR: Interaction. Harvard Business Review (October): 22-23.

Schwartz, T. 2007. Managing yourself: Manage your energy, not your time. Harvard Business Review (October): 63-66, 68, 70-73.

Schwartz, T. 2010. The productivity paradox. Harvard Business Review (June): 64-69.

Schweitzer, M. E., A. W. Brooks and A. D. Galinsky. 2015. The organization apology. Harvard Business Review (September): 44-52.

Sebenius, J. K. 2002. The hidden challenge of cross-border negotiations. Harvard Business Review (March): 76-85. (Negotiators need to understand how national culture influences business decisions. Some basic areas of cross-cultural etiquette and behavior include: Greetings, degree of formality, gift giving, touching, eye contact, deportment, emotions, silence, eating, body language, and punctuality. Hofstede's cultural dimensions are also important: Distribution of power, tolerance for uncertainty, individualism vs. collectivism, and harmony versus assertiveness).

Sedgwick, R. M. 1930. Investment advice. Harvard Business Review (July): 468-473.

Seijts, J. 2014. When the Twitterverse turns on you. Harvard Business Review (March): 117-121.

Seijts, J. 2015. Who should take the fall? Harvard Business Review (July/August): 123-127.

Selden, L. and G. Colvin. 2003. M&A needn't be a loser's game. Harvard Business Review (June): 70-79.

Selden, L. and I. C. MacMillan. 2006. Manage customer-centric innovation - systematically. Harvard Business Review (April): 108-116.

Seligman, M. E. P. 2011. Building resilience. Harvard Business Review (April): 100-106.

Sengupta, K., T. K. Abdel-Hamid, V. Wassenhove and N. Luk. 2008. The experience trap. Harvard Business Review (February): 94-101.

Shafer, J. E. 1928. The Ford stores - A new departure in retailing. Harvard Business Review (April): 313-321.

Shah, D. and V. Kumar. 2012. The dark side of cross-selling. Harvard Business Review (December): 21-23.

Shah, S., A. Horne and J. Capellá. 2012. Good data won't guarantee good decisions. Harvard Business Review (April): 23-25.

Shankar, V., L. L. Berry and T. Dotzel. 2009. A practical guide to combining products + services. Harvard Business Review (November): 94-99.

Shapiro, B. P. 1988. What the hell is "market oriented"? Harvard Business Review (November-December):.

Shapiro, B. P. and R. S. Posner. 2006. Making the major sale. Harvard Business Review (July/August): 140-148.

Shapiro, B. P., V. K. Rangan and J. J. Sviokla. 2004. Staple yourself to an order: A typical CEO woos clients on the golf course or at meetings devoted to high-level questions. Here's a better idea: Re-create the client's experience by following an order through your own plant. Harvard Business Review (July/August): 162-171. (Reprint of their 1992 HBR article).

Sharpe, J., J. Weber, P. Carniglia, L. Katz and M. Katz. 2013. It's my turn. Harvard Business Review (October): 141-145. (Who should stay home with the kids?).

Shaw, A. V. 1925. Elements of investment safety. Harvard Business Review (July): 447-455.

Shaw, A. W. 1923. Simplification: A philosophy of business management. Harvard Business Review (July): 417-427.

Seaman, J. T. Jr. and G. D. Smith. 2012. Your company's history as a leadership tool. Harvard Business Review (December): 44-52.

Sheard, G., R. J. Jeremy, C. Helliwell, J. Nelson, A. Kodai, S. Srinivasan and N. Danak. 2015. Why chief human resources officers make great CEOs. Harvard Business Review (March): 23-24.

Sheffi, Y. 2005. The tug-of-war. Harvard Business Review (September): 39-52. (Case study).

Shelton, A. 2012. Improving your spatial IQ can lift your social IQ. Harvard Business Review (January/February): 32-33.

Sheldon, O. 1925. Policy and policy-making. Harvard Business Review (October): 1-6.

Sheldon, O. 1925. The development of scientific management in England. Harvard Business Review (January): 129-140.

Sheldon, O. 1928. The significance of rationalization. Harvard Business Review (April): 264-269. (The term rationalization "would appear to cover all that we have normally understood by such words as "efficiency," "scientific management," "simplification," "integration," and "combination." ).

Shepard, A. 1930. The quick-freezing process and the distribution of perishable foods. Harvard Business Review (April): 339-345.

Shepherd, G., A. R. Newton, G. L. De Araujo, R. Bhattacharya and A. Chaudhuri. 2015. Don't be strong-armed by powerful suppliers: Interaction. Harvard Business Review (October): 24.

Sheridan, L. J. 1929. Office-building renting and advertising policies. Harvard Business Review (October): 44-56.

Sherman, H. D. and S. D. Young. 2001. Tread lightly through accounting minefields. Harvard Business Review (July-August): 129-135. (The authors discuss six minefields: Revenue measurement and recognition, provision for uncertain future costs, asset valuation, derivatives, related-party transactions, and information used for benchmarking performance).

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Stewart, T. A. and L. O'Brien. 2005. Transforming an industrial giant: Changing the culture of a corporate icon like Siemens is the challenge of a lifetime - especially because a German CEO must persuade rather than command. Harvard Business Review (February): 114-122. (Interview with Siemens CEO Heinrich van Pierer).

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