Contents provided by James R. Martin, Ph.D., CMA
Professor Emeritus, University of South Florida
Scoring a Whole in One includes the following sections. The book is about teamwork and systems thinking.
I. When Human Enterprise is a System
Relevance of mental maps.
There is no accounting for the cost of provincialism.
What cost accounting misses.
A system is a map.
A system operates over time and place.
A system is not a collection; System means interdependence.
Systems are contained within systems.
The whole emerges through interaction of its parts.
Human relationships that fit: The Economics of cooperation.
Competitors are part of the system.
II. When Human Enterprise is a Social Ecology
Lessons from systems behaving naturally.
Whole in a whole.
III. Leading the Enterprise in Concert
Leadership that connects.
Practice is necessary, but doesn't make perfect.
Scoring without numbers: Enterprise can't live by figures alone.
IV. A Framework to Score a Whole in One
Two individuals make a relationship.
Orchestrating interactions in manufacturing.
V. A Retail Furniture Business in Concert
Constraints on performance become obvious.
First a hop of faith, then a leap.
People see the business as a whole system.
A leap of performance.
Ongoing learning of individuals and evolution of the enterprise.
VI. A Custom Job Shop in Concert
Production tooling: The system in focus.
VII. A Corporate Staff in Concert
Hidden critical interdependencies are revealed.
Partnerships are formed.