"Like an airplane’s control panel, an automated Balanced Scorecard helps managers steer their business by providing a comprehensive picture of performance. It builds that picture with financial and nonfinancial measurements such as customer loyalty, quality, revenue, and employee knowledge. An accurate view of these factors enables management to measure overall performance rather than focusing on short-term, bottom-line results."

• Vendors are trying to market an enterprise system for delivering a Balanced Scorecard, but it’s actually just an Executive Information System providing a graphical representation of key high-level performance indicators.

• Software solutions must be aligned with the Balanced Scorecard methodology.

TECHNOLOGY DRIVERS

• Business Intelligence - Translates quantitative data into a Balanced Scorecard summary that shows the goals 
  that the company is and is not achieving.
• Text processing - Incorporates feedback and explanations to provide qualitative assessment capabilities.
• Internet - Makes the system accessible to anyone anywhere.

• Enterprise wide deployment to thousands of users.
• Need for organizational scorecards down to individual scorecards.
• Automated assessment and feedback loops.
• Client/server and web deployable.
• Easy to use.
• Windows based.
• Use wizard technology to make and modify personal scorecards.
• Quantitative and Qualitative Analysis.
• Automatic signaling and alert for management (smart technology)
• Centralized Administration.
• Adding groups, users, applications a user can access, scorecards a user can access, and defaults for each user.
• Security is essential.

1. Online Transaction Processing Systems
2. Enterprise Resource Planning Systems
3. Data warehouses
4. Data marts
5. Analytical Applications

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