Provided by James R. Martin, Ph.D., CMA
Professor Emeritus, University of South Florida
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Dale, B. G. 2003. Managing Quality. Blackwell Publishing.
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Daniel, S. J., W. D. Reitsperger and T. Gregson. 1995. Quality consciousness in Japanese and U.S. electronics manufacturers: An examination of the impact of quality strategy and management control systems on perceptions of the importance of quality to expected management rewards. Management Accounting Research (December): 367-382.
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